Tile America understands the importance of choosing the right product for your project. We want you to be fully satisfied with your purchase. Here are a few things to know before ordering.

DEPOSITS

Tile America requires a 50% deposit on all orders. If you are unsure of your choice or quantity, please verify before placing your order. Tile America associates will gladly assist with estimating the materials needed for your project based on the information provided to us. Please have your contractor verify the final job measurements. We bear no responsibility for over purchases.

If you chose to cancel an order after it has been placed, your deposit may be forfeited to cover material, warehousing, and shipping costs.

RETURN POLICY

Purchasing tile and stone is different than many other products you buy. It cannot be easily returned due to lot numbers, shade variation, and the high cost of shipping heavy items. Many items are not returnable.

Since tile lot numbers change often and products are discontinued, we do recommend you keep a couple of extra boxes in storage in case you encounter a problem as it is unlikely you will be able to match your tile again.

It is our pleasure to accept returns under the following conditions:

  1. Product is currently stocked in local inventory and purchased within the past 30 days.
  2. Product is in original unopened cartons.
  3. Product is in good, sellable condition.

Pre-authorization and inspection of returned material is required. Returns of special order material are subject to approval by the vendor. All of the associated costs of return (freight, handling and restocking charges) are the customers’ responsibility.

Grout/Thinset Returns: Moisture and temperature can negatively affect the quality of some installation products; therefore, returns are subject to inspection and under the store manager’s discretion.